The purpose of the white board is to pass information on to the next shift. It can be used to alert crisis counselors to situations that are heating up, or to give attention to callers who are at high risk.
Please include the following information if you are writing something on the white board.
a) Start date
b) End Date
c) Your name
d) Name and Client # of Callers
e) Objective description of the situation/caller and your specific request
An example would be: “Binh is having a housing inspection at 4pm today. He will want to debrief the inspection. Please let him have a fourth call and assess for suicide.”
NightWatch scheduling updates need to go in the NightWatch binder, not on the whiteboard.
6) Lifeline Call Log
Please make sure to fill out the Lifeline Call Log. When call comes in on the lifeline, remind the counselor to fill out the call log.
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