Faxing the NightWatch Reports on Limited Capacity for Now

The database is not communicating with the fax machine correctly. This means that the “Click here to fax” button when faxing the NightWatch reports in the morning does not work. Go ahead. Try it.
We can still fax the reports that have calls from the previous 24 hour period. We have to use these alternate protocols.
1) Use the “Click here to Preview Print.” You will see a preview of the report with all the calls
2) Click “File” and choose “Print”
3) Choose “Brother PC-fax” as the printer
4) The screen with the phone will pop up. Use this screen to fax the report to the correct NightWatch Client
5) They will not get a fax cover sheet. David has informed all the NightWatch clients to expect this
6) For the NightWatch Clients that had zero calls in the past 24 hours, the “Click here to Preview Print” button will show a report with no NightWatch Client information.
7) For the NightWatch Clients that had zero calls, you will have to use the printer in the lobby to hand print and fax their report.
8) Look in the mailboxes to the left of the postage machine. You will see manila folders for all the NightWatch Clients. There are fax cover sheets in each of these folders.
9) Use the appropriate fax cover sheet and hand write, “No Calls in the last 24 hour period.”
10) Use the fax machine in the lobby to fax the fax cover sheet to the appropriate NightWatch Client.
These steps are more difficult to describe than to show so please help each other learn these protocols. If you have any questions, or if you are unable to fax your reports over the weekend, email David Godfrey, dgodfrey@crisissupport.org, to let him know.